Maintenance, SAP licenses, and support

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The SAP Maintenance Contract covers not only the processing of anomalies in your standard SAP system, but also offers the benefit of services provided by SAP and your integrator. Your integrator must still master them and deliver them to you!

Commitment above and beyond industry standards

Our depth of engagement in SAP partnership, our SAP expertise (recognized by the “SAP Partner Centre of Expertise” certification), and our involvement in their maintenance programs, ensures that your company reaps multiple benefits from your maintenance contract.

Beyond the assistance of our consultants in resolving standard bugs and accelerating management by SAP, under your maintenance contract we deliver services on a regular, proactive basis to improve and optimize your SAP solution.

On the licensing side, we work hand in hand with SAP to ensure you benefit from the best offers.

We support you in optimizing your IT inventory, helping you choose the right types of licenses during your purchases, and in particular, preparing the audits with you.

Support

Do you have the right level of support?

Value-added distributor

As vendors of SAP licenses, we can help you access the very best discounts and special offers available.

SAP Technical Services

SAP provides some twenty services (at no additional cost for Enterprise Support clients). We deliver them via our SAP-certified Solution Manager platform.

Certified by SAP

We are a support centre certified by SAP every two years after a rigorous process. We provide comprehensive maintenance for many clients in France, which includes administering of tickets escalated to SAP for your incident management.

Rely on collaboration with a recognized centre of competence

On average the consultants in our Support teams possess over 10 years of SAP integration experience.

Maximize your investment in SAP
and consult the experts

Our teams of SAP experts spend several days auditing your ERP solution across various business lines.

Key business contact persons are involved in this audit in order to determine their needs and constraints.

Building on the analysis of your SAP systems, we activate the services included in your SAP maintenance contract to benchmark the main business KPIs.

Our expert consultants then analyse the data and present recommendations for improvement informed by the feedback, SAP best practices, and SAP innovations.

Maintenance, SAP licenses, and support

Commitment above and beyond industry standards